Service Desk Supervisor

1. Bachelor’s degree in information technology, computer science, or a related field. Equivalent work experience may be considered
2. Minimum of two years of supervisory experience
3. Minimum of three years of experience supporting at least one of the following: Microsoft Office, Office365, Google Workspace for Education
4. Experience in K12 education highly preferred with the following technologies: Apple Mac OS, IOS, Android, Chrome OS, Google Workspace for Education, iPads and Chromebooks
5. Support experience with at least three of the following educational technology and audio-visual tools required: interactive display boards, LCD projectors, scanners, document cameras, Web 2.0 and Zoom conferencing
6. Industry Certification such as CompTIA Network+, Security+ or A+ Certification preferred
7. Intermediate to advanced proficiency supporting Windows OS client computing environments
8. Ability to troubleshoot basic networking issues and understand basic Microsoft Active Directory concepts
9. Working experience with VOIP voice systems, video surveillance, door security and visitor background check systems is preferred
10. Self-starter with exemplary customer service skills to complement proven multitasking abilities
11. Ability to provide effective support to all levels of the organization
12. Excellent leadership, communication, and interpersonal skills
13. Strong problem-solving abilities with attention to detail
14. Ability to prioritize tasks and manage time effectively in a fast-paced environment
15. Customer-oriented mindset with a focus on delivering quality service

Additional Requirements: 

Current Act 114, Act 34, Act 151 and NSOR Clearances required prior to an offer (Must be dated within 1 year of hire date)

School Personnel Health Record (Form H511.340) must be completed and received by Human Resources prior to hire date.

Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Sitting for extended period of time
2. Lifting, carrying, pushing, pulling 35 pounds
3. Ability to kneel, crouch, bend and reach to retrieve and handle teaching materials and supplies
4. Moving fingers and hands in a repetitive manner
5. Ability to speak clearly and distinctly when communicating with limited English-speaking customers
6. Hearing clearly
7. Adequate vision to perform duties

The information contained in this job description is for compliance with Americans with Disabilities Act (ADA) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.

Disclaimer: The preceding description is not designed to be a complete list of all duties and responsibilities required of this position.

Reports To: Assistant Director of Technology Services

Department: Technology Services

Position Schedule: 12 months, Monday through Friday

Salary:  Grade 15

Benefits:   Act 93